سياسة الاسترداد
Refund Policy
At EKKStore, we provide digital IT consulting, configuration, setup, and technical support services for compatible third-party gaming input hardware.
Because our services may involve immediately accessible digital files, ready-made configurations, personalized work, and technical consulting, refund eligibility is subject to the conditions below and to any mandatory consumer rights applicable to the transaction.
1. Digital Products & Ready-Made Configurations
Ready-made configurations and associated digital materials may be made available shortly after successful payment.
Once digital content has been delivered, downloaded, accessed, or otherwise made available to the customer, it generally cannot be returned in the same manner as a physical product.
Subject to applicable mandatory consumer law, refunds will therefore generally not be provided for reasons including:
- Change of mind after accessing the purchased content;
- Purchasing the wrong configuration or package;
- Failure to review the product description or compatibility requirements before purchasing;
- Failure to follow the provided setup instructions;
- Preference for different settings, sensitivity, or configuration behavior;
- Issues caused by unsupported hardware, games, platforms, or customer settings;
- Changes made by a game publisher, platform, firmware, or other third party after purchase.
This does not affect any mandatory rights the customer may have under applicable law.
2. Custom & Personalized Services
Custom configurations involve personalized IT consulting and configuration work performed according to the customer's selected service and requirements.
Once work on a personalized service has begun, cancellation or refund eligibility may be limited, subject to applicable consumer law.
If the custom configuration has already been completed and delivered as agreed, a refund will generally not be available solely because the customer changes their mind or prefers different settings.
Where included in the purchased service, reasonable adjustments or technical assistance may instead be provided through EKKStore Support.
3. Digital Content & Right of Withdrawal
Where applicable consumer law provides a right of withdrawal for distance purchases, different rules may apply to digital content and services supplied electronically.
Where legally permitted, customers may be asked during checkout to expressly request immediate performance or delivery and acknowledge the consequences this may have for their statutory right of withdrawal once performance or access begins.
Nothing in this Refund Policy is intended to exclude, waive, or restrict consumer rights that cannot legally be excluded.
4. Technical Issues
A technical problem does not automatically mean that a product is defective.
Before requesting a remedy for a technical issue, customers should contact EKKStore Support so that the configuration, compatibility, installation, and settings can be reviewed.
If the purchased service does not function as described because of an issue attributable to the supplied EKKStore materials, we will first attempt to provide appropriate technical assistance, correction, replacement files, or another applicable remedy.
Any statutory remedies available under applicable consumer law remain unaffected.
5. Compatibility Responsibility
Compatibility requirements and relevant information are provided on individual product pages and/or within the accompanying documentation.
Customers are responsible for reviewing these requirements before purchasing.
EKKStore cannot guarantee compatibility with hardware, games, platforms, firmware versions, or configurations that are not identified as supported.
Games, platforms, anti-cheat systems, firmware, and third-party hardware may also change independently after purchase. Such third-party changes do not automatically make an EKKStore service defective.
6. Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same transaction or there is an identifiable billing error, please contact EKKStore Support.
Verified payment or billing errors will be reviewed and handled appropriately.
7. Chargebacks & Payment Disputes
Customers experiencing a genuine problem with an order are encouraged to contact EKKStore Support before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.
EKKStore reserves the right to provide payment processors with relevant transaction evidence when responding to disputes, including order information, payment records, digital delivery records, download or access records, support communications, and other evidence reasonably necessary to establish fulfillment of the transaction.
Knowingly fraudulent payment disputes, abuse of the dispute process, or attempts to retain delivered digital services without payment may result in restriction or termination of access to EKKStore services and future purchases, where permitted.
This provision does not restrict a customer's legitimate right to dispute an unauthorized, fraudulent, defective, or otherwise legally disputable transaction.
8. How to Request Support
For order, delivery, configuration, or technical problems, join the official EKKStore Discord Community and create a ticket in the dedicated Support section.
Join the EKKStore Discord Community
Please provide your order information and a clear description of the issue so that the support team can investigate it.
Support requests should be submitted through the ticket system rather than through private messages.
Important Notice: EKKStore operates as an independent IT consulting and digital configuration service. Our services may include technical consulting, ready-made configuration files, personalized configuration work, documentation, setup assistance, and technical support for compatible third-party gaming input hardware. Nothing in this Refund Policy limits mandatory consumer rights that apply to a transaction.