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Shipping & Digital Delivery Policy

Welcome to EKKStore. This Digital Delivery Policy applies to the digital IT consulting, configuration, and technical services offered through our store.

EKKStore does not sell or ship physical products. All services and associated materials are delivered digitally.

1. Digital Delivery Only

All EKKStore products and services are provided digitally.

Depending on the service purchased, delivery may include:

  • XIM Matrix configuration files;
  • Setup and installation guides;
  • In-game settings and instructions;
  • Activation information;
  • Technical documentation;
  • Personalized configuration files and adjustments;
  • Other digital materials specified on the product page.

No physical product or hardware is included unless explicitly stated otherwise.

2. Ready-Made Configurations

Ready-made configurations are generally available for digital delivery shortly after successful payment.

Once the order has been processed, the customer will receive the necessary download information at the email address provided during checkout.

Delivery emails normally arrive within a few minutes.

If you cannot find the email, please check your Spam, Junk, and Promotions folders before requesting assistance.

3. Custom Configuration Services

Custom configurations are personalized IT consulting and configuration services and therefore are not subject to instant delivery.

These services require configuration work to be performed specifically for the customer's requirements.

The estimated delivery or completion time applicable to a Custom service will be displayed on the relevant product page.

Customers should review this information before completing their purchase.

4. Order Confirmation

After completing checkout, customers will receive an order confirmation at the email address provided during purchase.

For ready-made products, a separate digital delivery email or download access may also be provided containing the purchased configuration and its associated materials.

Custom services will be delivered according to the process and timeframe specified for that particular service.

5. No Physical Shipping or Shipping Fees

EKKStore provides digital IT consulting and configuration services only.

As no physical goods are shipped:

  • No physical shipping method is required;
  • No shipping fee is charged;
  • No physical delivery time applies;
  • No physical package will be sent to the customer.

Any applicable taxes or charges are handled separately during checkout where required.

6. Delivery Availability

Ready-made digital configurations can generally be purchased 24 hours a day, 7 days a week.

Automated delivery may occur regardless of the customer's time zone.

Custom services, personalized work, and customer support are not necessarily completed immediately and remain subject to the timeframe specified for the purchased service.

7. Delivery Problems & Support

If you experience a delivery issue — including an incorrect email address, a missing delivery email, an inaccessible download, or another problem with your order — please contact our team through the official EKKStore Discord Community.

Join the EKKStore Discord Community

After joining, open a ticket in the dedicated Support section and provide your order information and a description of the issue.

Please do not request order support through private messages.

8. Fraud & Payment Verification

Orders may be subject to automated or manual fraud-prevention and payment-verification procedures.

If an order requires additional verification, digital delivery or fulfillment may be temporarily delayed until the verification process has been completed.

EKKStore reserves the right to review suspicious or potentially fraudulent transactions before fulfilling an order.

9. Taxes & Billing

Applicable taxes may be calculated based on the transaction, customer's location, and other relevant requirements.

Where applicable, taxes and the final amount payable will be displayed during checkout.

There are no physical shipping or customs charges from EKKStore because no physical goods are shipped.

10. Customer Information

Customers are responsible for providing an accurate and accessible email address during checkout.

Please verify your information carefully before submitting an order.

If incorrect information was entered, contact EKKStore through the official Discord support system as soon as possible.

11. Third-Party Service Availability

Digital delivery may depend on third-party infrastructure such as payment processors, ecommerce systems, email providers, and hosting or download services.

Temporary technical issues affecting these services may occasionally delay delivery.

If this occurs, customers may contact EKKStore Support for assistance.

Digital Service Notice: EKKStore operates as an independent IT consulting and digital configuration service specializing in configuration, setup, optimization, and technical support for compatible third-party gaming input hardware. No physical goods are shipped as part of these services unless explicitly stated otherwise.