SUPPORT CENTER

FAQ

Find answers about products, setup, updates, support and delivery
01
How do I receive my configuration after purchase?

After completing your purchase, you will receive an instant email with your configuration file and detailed setup instructions. The email is sent to the address you provided during checkout.

02
How long does delivery take?

All configurations are delivered instantly via email. You should receive your files within 1-2 minutes after purchase completion. Check your spam folder if you don't see it immediately.

03
What is included inside the package?

Each package includes optimized configuration files, detailed installation guide and access to our Discord community for support and updates.

04
Are the configurations game-specific?

Yes, each configuration is optimized for specific games and playstyles. We offer packages for popular titles including Fortnite, Call of Duy, Apex Legends, and more.

05
Will I receive future updates?

Absolutely! All purchases include updates. When we release new optimizations or game patches require changes, you'll receive updated files automatically via email.

06
Where can I get support?

Join our Discord community for instant support from our team and the owner itself!
We typically respond within 1-2 hours during business hours.

07
Are refunds available?

Due to the digital nature of our products, we cannot offer refunds after delivery. However, we provide detailed previews and descriptions to ensure you know exactly what you're purchasing.

08
Do I need special settings?

No special hardware or software is required other then the XIM MATRIX device.

09
Are configurations updated after patches?

Yes! We monitor all game updates and patches.
When changes affect our configurations, we release updates within 24-48 hours and notify all customers via email.

10
What happens if I enter the wrong email?

Contact our support team immediately via Discord or email with your order number. We can resend your files to the correct email address within a few hours.

Need More Help?

Join our Discord community for faster support and direct support!

Important Information

Instant delivery via email
Configs updates included
Direct Discord support
Secure payment processing

Still Have Questions?

Our support team is ready to help you with any questions or concerns.

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